Shipping Information

FREE STANDARD SHIPPING - ON ORDERS OVER US$69.00 (Free shipping applies to carts that total $69 or more, after discounts.)

FREE EXPRESS SHIPPING - ON ORDERS OVER US$169.00 (Free shipping applies to carts that total $169 or more, after discounts.)


A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change cancel your order; however, we will do our best to support your request.


It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.


Shipping Method Order Amount (USD) Costs (USD) Costs (EUR) Costs (AUD) Costs (CAD) Costs (GBP)
Standard Shipping $69+ Free Free Free Free Free
$0-$69 US$6.99 €6.51 A$10.47 C$9.56 £5.74
Express Shipping $169+ Free Free Free Free Free
$0-$169 US$16.99 €15.84 A$25.47 C$23.26 £13.96

* Affected by the rate, the freight is subject to the actual freight on the settlement page

The shipping time depends on the country/region as outlined in the chart below:

Country               Standard Shipping Time (Business Days) Express Shipping Time (Business Days)
US 9-16 5-9
UK 8-12 7-9
Canada 15-19 8-12
Australia 14-20 8-12
Germany 10-14 8-10
France 7-11 6-8
Italy 10-14 7-9
Spain 8-12 7-9


Shipping Address Limitations:

1) For now, we offer services only in United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain. If you have requests from other regions, please contact customer service

2) Shipping is not available for P.O. Boxes and APO/FPO addresses.


You can track it in the user account on Ioofashion. We will also e-mail you if there is an unsuccessful delivery.

Important Notice

1) We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.

2) Free shipping applies to carts that total $99 or more, after discounts.

3) Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping China Post times have been affected.

4) Processing time: To guarantee the quality of our products, has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products carefully package your items to ensure they arrive in excellent condition.

Customs Tax Duty

Normally customers will not be charged with any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay the tariff. If there are any duties fees due to customs inspections any other fees you were charged, please keep the receipt of the payment contact our customer service.

Return & Refund Policy

You have 14 days to decide if an item is right for you. If not, you can certainly come to us within 14 days of receipt.

Flash sale products, Jewelry are not covered by warranty.

Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume,similar product stains will be subject to refusal.

Any address on the parcel is not approved return address, we don’t accept the returned package without authorized return address from customer service.

We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

Please return through your local post office to avoid tax.

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